Privacy Policy

This Privacy Policy describes how BazaarSeller (“we”, “us” or “our”) collects, uses and shares your personal information when you visit www.BazaarSeller.com (the “Website”), make a purchase, or otherwise communicate with us (together, the “Services”). “You” means anyone who uses the Services, whether as a customer, a visitor or otherwise.

We respect your privacy and handle your personal information with care, in line with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023, as applicable.

Please read this Privacy Policy carefully. By using the Services, you agree to the collection, use and sharing of your information as described here. If you do not agree, please do not use the Website.

1. Information We Collect Directly from You

• Contact details: your name, address, phone number and email.
• Order information: billing and shipping address, payment confirmation, email and phone number.
• Delivery location: your PIN code or area, which we use to show whether delivery is available and the delivery slot for your address.
• Account information: your username, password and other account details.
• Rewards, referral and refund details: where you use our rewards or referral features, or need a refund, the UPI ID or bank details you share with us for the payout.
• Rewards and referral information: your points balance, points history and referral activity, if you use our rewards and referral features.
• Customer support information: messages, photos or videos you send us on WhatsApp, phone, email or through the Website (for example, when reporting a damaged product).

2. Information We Collect About Your Usage

When you use the Website, we may automatically collect certain information about your device and your interaction with the Services (“Usage Data”). This may include your device and browser type, IP address, network information, pages visited, products viewed and the time spent on the Website. We collect this using cookies, pixels and similar technologies.

3. Information We Obtain from Third Parties

• Delivery partners and other service providers, such as delivery status and address confirmation.
• Payment gateways, which confirm whether your payment was successful.
• Third-party tracking tools (such as analytics, pixels and cookies) that help us understand how the Website is used.

4. Your Consent

• By using the Website, creating an account or placing an order, you agree to the collection and use of your information as described in this policy.
• You are free to refuse or withdraw your consent at any time. However, we may then be unable to process your order or offer some features, because we need basic details such as your name, phone number and address to deliver to you.
• For marketing messages we ask for your consent separately, and you can opt out at any time.

5. How We Use Your Personal Information

• Providing products and services: processing payments, confirming and delivering orders, managing your account, and handling cancellations, returns, replacements and refunds.
• Communication: sending order confirmation, OTPs, dispatch, delivery and refund updates by SMS, WhatsApp, email or phone call. Our delivery partner may also call you to confirm your address or delivery.
• Marketing and offers: sharing offers, new products and rewards updates, but only where you have agreed. You can opt out at any time, for example by replying STOP to a message, using the unsubscribe link in an email, or contacting us.
• Rewards and referrals: crediting and tracking points, processing redemption or payout requests, and preventing misuse of offers.
• Security and fraud prevention: detecting, investigating and preventing fraud, misuse or other harmful activity.
• Customer support and improvement: responding to your queries, improving our products, Website and services, and meeting our legal obligations.

We do not sell your personal information, and we use it only for the purposes above.

6. Cookies

We use cookies to keep you logged in, remember your cart, and understand how the Website is used so that we can improve it. Most browsers accept cookies by default, but you can block or delete them in your browser settings. If you disable cookies, some parts of the Website, such as the cart or checkout, may not work properly.

• Essential cookies: needed for login, cart, checkout and security.
• Functional cookies: remember your choices, such as your delivery location.
• Analytics cookies: help us understand which pages and products people use, so we can improve the Website.
• Marketing cookies: used only where we run offers or ads, to show you more relevant content.

7. How We Share Personal Information

We share personal information with others only for genuine business reasons, such as:

• Service providers: delivery and courier partners, payment gateways, SMS, WhatsApp and email service providers, hosting and analytics providers, who work for us to fulfil your order and run the Website.
• Marketing partners: only where you have agreed to receive offers.
• Business changes: if BazaarSeller is merged, sold or reorganised, your information may be transferred as part of that process.
• Legal reasons: where required by law, court order or a government authority, or to protect our rights, safety and property.

Our service providers may use your information only to provide their service to us.

8. What We Share and With Whom

9. Third-Party Websites and Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and including a link does not mean we endorse them. Please read their privacy policies before sharing your information.

10. Children’s Data

Our Services are not intended for children under 18 years without the supervision of a parent or guardian, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

11. Security and Retention

• We use reasonable security practices, such as secure connections and restricted access, to protect your information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
• Please keep your password and OTPs safe, and do not share them with anyone. BazaarSeller will never ask you for your OTP, card PIN or UPI PIN, so do not share these even with someone claiming to be from us.
• If a data breach affects your personal information, we will take prompt steps to contain it and will inform you and the authorities as required by law.
• We keep your information only for as long as needed to provide the Services, resolve disputes, and meet legal, tax and accounting requirements. After that, it is deleted or anonymised. For example, order and invoice records are kept for the period required by tax and accounting laws, and photos or videos you send for a complaint are kept only until the matter is resolved and any legal period ends.

12. Your Rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access: ask what personal information we hold about you.
• Correct: ask us to correct wrong or incomplete information.
• Delete: ask us to delete your personal information, except where we must keep it by law.
• Withdraw consent: take back your consent for processing, including marketing messages.
• Opt out of marketing: stop promotional SMS, WhatsApp or emails at any time, using the opt-out option or by contacting us.
• Grievance: raise a complaint about how your data is handled.

To use any of these rights, or to delete your account, please contact us using the details below from your registered phone number or email. We may need to verify your identity before acting on your request, and we aim to respond within 30 days. Some information (such as invoices) must be kept by law even after your account is deleted.

13. Complaints

If you are not satisfied with our response, please contact our Grievance Officer using the details below. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt. You may also approach the relevant data protection authority under applicable law.

14. Transfer of Information

Your information is stored mainly on servers used by our hosting provider. Some of our service providers (such as email, payment providers, hosting or analytics tools) may store or process your information on servers outside your city, state or country. Where this happens, we take reasonable steps to ensure that your information is handled with appropriate care.

15. Related Policies

This Privacy Policy should be read together with our Terms & Conditions, Delivery, Shipping & Packaging Policy and Return, Replacement, Refund & Cancellation Policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for legal, technical or operational reasons. The revised policy will be posted on this page and will apply from the time it is posted.

17. Contact Us

If you have any questions about this Privacy Policy, or want to use your rights, please contact us:

Grievance Officer: BazaarSeller Grievance Cell – use the same contact details above.

Your trust matters to us. Thank you for choosing BazaarSeller!