Terms & Conditions

Welcome to BazaarSeller, where quality, care and trust come together. These Terms & Conditions (the “Terms”) govern your use of www.BazaarSeller.com (the “Website”) and your purchase of our products. By using the Website or placing an order, you agree to these Terms, along with our Privacy Policy, Delivery, Shipping & Packaging Policy and Return, Replacement, Refund & Cancellation Policy. Please read them carefully.

1. About Us & Legal Identity

• BazaarSeller is an online store for Tea, Masale (spices), Grocery, Dry Fruits, Vegetables & Fruits and daily-use essentials.
• In these Terms, “BazaarSeller”, “we”, “us” and “our” mean the owner and operator of the Website, and “you” means the person visiting or buying from the Website.
• These Terms are an electronic record under the Information Technology Act, 2000 and do not require any physical or digital signature.

2. Eligibility

• By using this Website, you confirm that you are at least 18 years old, or that you are using it under the supervision of a parent or guardian.
• You must be legally capable of entering into a binding contract under Indian law.
• Orders placed by or for a minor without a guardian’s consent may be cancelled by us.

3. Acceptance & Updates to Terms

• Using the Website, creating an account or placing an order means you accept these Terms in full.
• We may update these Terms from time to time. The updated version will be posted on this page and will apply only to future orders.
• If you do not agree with the Terms, please do not use the Website.

4. Your Account & Registration

• You may need an account to place orders. Please give true, complete and current information (name, phone number, address, email).
• You are responsible for keeping your login details and OTPs safe, and for all activity under your account. Tell us immediately if you notice unauthorised use.
• You agree to receive order-related messages (confirmation, dispatch, delivery, refund) by SMS, WhatsApp, email or phone call. Promotional messages are sent only where you have agreed, and you can opt out at any time.
• We may suspend or close an account that provides false information or violates these Terms.

5. Our Products

• Our snacks and other food items are handmade or traditionally prepared, and may include perishable items.
• We maintain high standards of quality, hygiene and safety. However, slight variations in size, shape, weight or colour may occur due to traditional or handmade processes, and natural variations are normal for fresh produce, tea and spices.
• Our daily-use essentials include carefully selected non-food household or lifestyle products, sourced both in-house and from trusted producers. These items are quality-checked before listing; however, minor variations in appearance, packaging, picture or finish may occur depending on the manufacturing or sourcing process.
• Quantity is sold as per the net weight or count printed on the pack. For loose or fresh items such as vegetables and fruits, the weight is approximate and may vary slightly.
• Product photos are for reference. The actual pack, label design or batch may differ slightly from the picture.
• Please read the label for ingredients, allergen information, storage instructions, and best-before or expiry details. If you have any food allergy, check the label before consuming.

6. Pricing, Offers & Availability

• All prices are shown in Indian Rupees (INR) and include applicable taxes, unless stated otherwise. Delivery charges, if any, are shown at checkout before you pay.
• Prices, offers and stock can change at any time without notice. The price shown at the time you place the order is the price you pay.
• Coupons, discounts, reward points and referral benefits are subject to their own conditions, cannot be exchanged for cash unless the offer says so, and may be withdrawn in case of misuse.
• If a price or description is shown wrongly because of a technical or typing error, we may correct it or cancel the affected order, and refund any amount paid in full.
• Fresh produce prices and availability may change daily, depending on the market.

7. Rewards & Referral Programme

• If BazaarSeller offers reward points, referral benefits or gifts, they are given under the rules shown on the Website at that time, and are meant for genuine customers only.
• Points and benefits are personal to your account, cannot be transferred or sold, and may have a minimum limit, validity period or other conditions for redeeming or withdrawing them.
• If an order is cancelled, returned or refunded, the points or benefits earned or used on that order may be reversed or adjusted.
• Self-referrals, fake accounts, repeated misuse of offers or any other unfair activity may lead to cancellation of points and benefits, withholding of payouts, and suspension of the account.
• We may change, pause or end any offer or programme at any time, without affecting orders already placed under it.

8. Order Acceptance & Payment

• Orders are confirmed only after successful payment (or, for Cash on Delivery, after our order confirmation).
• We accept UPI, cards, net banking, wallets and Cash on Delivery (COD) in serviceable areas. Payments are processed through secure third-party payment gateways, and we do not store your card details.
• For COD or partially paid orders, please keep the exact balance amount ready at the time of delivery.
• We reserve the right to cancel or refuse any order in case of incorrect pricing, stock unavailability, delivery not being possible to your PIN code, payment failure, or suspicious activity. Any amount paid for such an order will be refunded in full.

9. Shipping & Delivery

• Orders are processed and shipped within 1 to 2 working days (excluding Sundays and public holidays).
• Delivery timelines depend on courier partners and may vary by location. Delivery usually takes 2–7 working days after dispatch, and faster in nearby areas.
• Delays caused by unforeseen circumstances (weather, strikes, festivals, courier issues, etc.) are beyond our control, but we will always try to keep you informed.
• Please give a complete address, PIN code and an active phone number. Risk in the products passes to you once they are delivered.
• For full details, please read our Delivery, Shipping & Packaging Policy.

10. Cancellation, Returns & Refunds

• You can cancel an order before it is dispatched. Once shipped, it cannot be cancelled.
• Because our products are food items, returns are accepted only for damaged, spoiled, expired or wrong items, reported within 24 hours of delivery with clear photos or an unboxing video.
• Approved refunds are processed within 5–7 business days to the original payment method.
• Please read our Return, Replacement, Refund & Cancellation Policy for complete details. That policy forms a part of these Terms.

11. Product Safety, Quality & Food Regulations

• Our food products are handled, packed and sold in line with the Food Safety and Standards Act, 2006 and the rules made under it. Our FSSAI licence details are displayed on the Website and on our product labels, wherever applicable.
• Please store products as advised on the pack, and check the seal, best-before date and condition when you receive the order.
• If you receive a product that looks or smells unsafe, please do not consume it and contact us immediately.

12. No Medical Claims

• Our snacks and other food items are not intended to diagnose, treat, cure, or prevent any medical condition.
• Information about traditional or general uses of tea, spices and other ingredients is for general knowledge only. It is not medical advice. Please consult a qualified doctor for any health concern.
• Nutritional values given on the Website are approximate.

13. Reviews, Feedback & Submissions

• When you post reviews, ratings, photos or feedback, you confirm that the content is true, lawful and your own, and that it does not copy any third party.
• You allow BazaarSeller to use such content on the Website and in marketing, free of charge and without any obligation to you.
• We may remove any content that is false, abusive, offensive, misleading or unlawful.

14. Prohibited Use & User Conduct

You must not misuse the Website. In particular, you must not:

• Use the Website for fraudulent transactions, hacking, or spreading harmful content.
• Place fake or bulk orders to harm the business, or misuse offers, coupons or the rewards and referral system.
• Copy, scrape, or interfere with the Website, its security or its servers using bots or automated tools.
• Impersonate another person or give false details.

Any violation may lead to order cancellation, account suspension, or legal action.

15. Intellectual Property

• All Website content, including the brand name BazaarSeller, logo, product photos, designs, packaging artwork, text and descriptions, is the exclusive property of BazaarSeller or its licensors, and is protected by Indian law.
• You may use the Website for your personal, non-commercial purchases only.
• Any unauthorised copying, reproduction, distribution or use is strictly prohibited.

16. Privacy & Data Protection

• We collect only the information needed to process your orders and improve your experience, such as your name, phone number, address, email and order details.
• We do not sell your personal data. We share it only with delivery partners, payment gateways and service providers as needed to fulfil your order, or where required by law.
• We use reasonable security practices to protect your data. For details, please read our Privacy Policy.

17. Disclaimer & Limitation of Liability

• The Website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the Website will always be uninterrupted or error-free.
• BazaarSeller is not responsible for indirect issues such as delivery delays, courier mishandling, or misuse of products by customers.
• Our maximum liability is limited to the value of the product purchased.
• Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

18. Indemnity

You agree to hold BazaarSeller harmless from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Website, or your violation of any law or the rights of another person.

19. Force Majeure

BazaarSeller will not be liable for any delay or failure caused by events beyond our reasonable control, such as natural disasters, floods, epidemics, government orders, strikes, internet or power failures, transport disruptions, or supply shortages. In such cases, we will do our best to inform you and, where an order cannot be fulfilled, refund the amount paid.

20. Suspension & Termination

We may suspend or close your account, or refuse service, if you break these Terms, give false information, misuse offers, or harm the Website or other users. You may also stop using the Website or ask us to close your account at any time. Orders already placed and paid will still be handled as per our policies.

21. General

• Entire agreement: these Terms, together with our Privacy Policy, Delivery Policy and Return & Refund Policy, are the complete agreement between you and BazaarSeller.
• Severability: if any part of these Terms is found invalid, the rest will continue to apply.
• No waiver: if we do not enforce a right immediately, it does not mean we have given it up.
• Assignment: you may not transfer your rights under these Terms to anyone else. We may do so as part of a business change.
• Language: in case of any difference between language versions, the English version will apply.

22. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.
• All disputes are subject to the jurisdiction of the courts of Jehanabad, Bihar (India) only.
• We encourage you to contact us first. Most issues can be resolved quickly through our support team.

23. Customer Support & Grievance Redressal

Grievance Officer: BazaarSeller Grievance Cell – use the same contact details above. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.

24. Acknowledgement

By using this Website or placing an order, you confirm that you have read, understood and agreed to these Terms and to our other policies, including the Privacy Policy, Delivery Policy and Return & Refund Policy.

Thank you for choosing BazaarSeller!