Return, Replacement, Refund & Cancellation Policy

BazaarSeller is committed to transparency, fairness and customer trust. This policy explains how cancellations, returns, replacements and refunds work when you shop with us at www.BazaarSeller.com (the “Website”).

By placing an order with us, you agree to the terms below.

1. Product Availability & Substitutions

• Out of stock: If an item becomes unavailable after you order, we will inform you and refund its value in full.
• Substitute option: Where possible, we may offer a similar product. Accepting a substitute is optional. If you decline, the unavailable item will simply be refunded.

2. Cancellation by You

• Before dispatch: You can cancel your order any time before it is shipped. Please contact us on WhatsApp, phone or email with your order number.
• After dispatch: Once an order is shipped, it cannot be cancelled. You may still raise a return request after delivery as per this policy.
• Refunds on cancellation:
  • For prepaid orders, you will receive a full refund to your original payment method.
  • For Cash on Delivery (COD) orders, no payment is taken, so there is nothing to refund.
  • For partially paid orders (where a part of the amount was paid online in advance and the balance was to be paid on delivery), you will receive a full refund of the amount actually paid to your original payment method. The balance amount, which is payable on delivery, is not collected, so there is nothing to refund on it.
  • In the cases mentioned in Section 7 (Deduction of Delivery Charges), the applicable delivery charges may be deducted from the refund.
• No cancellation fee: BazaarSeller does not charge any fee for orders cancelled before dispatch.

3. Cancellation by BazaarSeller

We reserve the right to cancel an order in cases such as:

• Product unavailability,
• Delivery not possible to your pin code or area,
• Payment verification failure, or
• Suspected fraud or misuse.

In such cases, you will be informed promptly and any amount paid will be refunded in full, with no deductions.

4. Inspection at Delivery

• Please check your package when it arrives. If the outer packaging looks torn, tampered, leaking or already opened, tell the delivery person right away and do not accept it if you are not satisfied.
• We recommend recording a short unboxing video while opening the package. It helps us resolve issues quickly and fairly.
• If you find damage, spoilage, an expired product or a wrong item later, report it within 24 hours of delivery with clear photos (and the unboxing video, if available) on WhatsApp or email.

5. Fresh & Perishable Items (Vegetables & Fruits)

Because fresh produce has a very short shelf life, it cannot be returned once delivered, except in these cases:

• The item is spoiled, damaged or wrong at the time of delivery, and
• You report it within 24 hours with clear photos.

After verification, we will arrange a replacement or a refund, subject to availability. No return or refund is possible for taste preference, ripeness preference or change of mind.

6. Returns After Delivery (Tea, Masale, Grocery, Dry Fruits & Other Packaged Items)

• Return requests must be raised within 24 hours of delivery.
• The product must be unused and unopened, in its original packaging with the seal and label intact.
• Returns are accepted only for items that are damaged, defective, expired or wrong.
• Opened or used food products cannot be returned for hygiene and food safety reasons. The only exception is a genuine quality issue (such as spoilage or foreign material) that we can verify from your photos.
• Returns are not accepted for change of mind or personal taste preference.

Once your request is verified, we will arrange a replacement or a refund and guide you on pickup or return, at no extra cost to you.

7. Refund Process

• Refund method: Refunds for prepaid orders go back to the original payment method (UPI, card, net banking, etc.). For COD orders, we will refund to the UPI ID or bank account you share with us.
• Partially paid orders: Where only a part of the order value was paid in advance, the refund will be limited to the amount actually paid by you, and will be credited to the original payment method used for that advance payment. If the balance amount was collected in cash at the time of delivery, that amount will be refunded to the UPI ID or bank account you share with us.
• Deduction of delivery charges: In the following cases, the refund shall be payable net of the applicable delivery (shipping) charges actually incurred by BazaarSeller, to the extent permitted by applicable law:
  • the order is refused or not accepted at the time of delivery without a valid reason;
  • delivery fails because of an incorrect or incomplete address, or because the customer is unreachable or unavailable despite reasonable attempts; or
  • a return or refund is approved on grounds other than a defective, damaged, expired or wrong product (for example, where the request is not due to any fault on our part).
  No such deduction will be made where the refund is due to a defective, damaged, expired or wrong product, or a cancellation by BazaarSeller. The deduction, if any, will be clearly communicated to you before the refund is processed.
• Refund timeline: Approved refunds are processed within 5–7 business days. Your bank or payment provider may take an additional 2–3 days to show the amount.
• No hidden fees: We do not charge any restocking, handling or cancellation fee on valid cancellations and returns. The only permitted deduction is the delivery charge in the limited cases stated above.
• Confirmation: You will receive an SMS, WhatsApp or email once your refund is processed. If you have not received it within 10 days, please contact us.

8. Non-Returnable & Special Categories

Some categories are non-returnable because of hygiene or food safety reasons:

9. Customer Support & Grievance Redressal

When you contact us, please share your order number, your registered phone number and clear photos or video of the issue. This helps us help you faster.

Grievance Officer: BazaarSeller Grievance Cell – use the same contact details above. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt, as required by law.

10. Legal Compliance

BazaarSeller follows applicable Indian laws, including:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020

We do not enforce unfair “no-refund / no-return” terms. We process every valid refund within the legal timelines and respect your rights as a valued customer.

11. Policy Updates

We may update this policy from time to time. Any updates will:

• Apply only to future orders, and
• Be clearly shown on our Website.

At BazaarSeller, every pack and every promise is built on fairness and trust. We are here to make sure your shopping experience stays simple and honest.