Delivery, Shipping & Packaging Policy

BazaarSeller is committed to safe, hygienic handling and on-time delivery for every order. This policy explains our delivery timelines, coverage, shipping charges and packaging standards, so that your products reach you fresh, safe and in good condition.

By placing an order at www.BazaarSeller.com (the “Website”), you agree to the terms below.

1. Shipping Charges & Offers

• Transparent charges: Delivery charges, if any, are calculated on the basis of your delivery location and order value. They are always shown clearly at checkout before you pay.
• Free delivery offers: From time to time we may offer free delivery on orders above a minimum value. Such offers, with their conditions, will be displayed on the Website and at checkout.
• Prepaid and COD: Both prepaid orders and Cash on Delivery (COD) orders are accepted in serviceable areas. Any COD handling charge, if applicable, will be shown at checkout.
• No hidden charges: The amount you see at checkout is the amount you pay. We do not add any extra charge after the order is placed.

2. Delivery Timeline & Coverage

• Order processing: Confirmed orders are usually packed and dispatched within 24–48 hours. Orders placed on Sundays or public holidays are processed on the next working day.
• Delivery time: Delivery usually takes 2–7 working days after dispatch, depending on your location and the courier network. The estimated delivery date is shown at checkout wherever available.
• Local deliveries: In nearby areas, we may deliver faster through our own or local delivery partners.
• Delays: Delays may occur due to extreme weather, festivals, strikes, road closures or courier disruptions. These are beyond our control, but we will always try to keep you informed and deliver as early as possible.
• Serviceable areas: We deliver only to PIN codes covered by our delivery partners. If your PIN code is not serviceable, the Website will show this at checkout.

3. Delivery of Fresh Produce (Vegetables & Fruits)

• Fresh vegetables and fruits are perishable. They are delivered only in areas and on dates where we can ensure quick delivery, and the available delivery slot is shown at checkout.
• Natural variations in size, shape, colour and weight are normal for fresh produce and are not defects.
• Please receive the order yourself or keep someone available, and store the produce properly as soon as it arrives.
• For any issue with fresh produce, please report it within 24 hours of delivery as explained in Section 7.

4. Secure Packaging Standards

We handle all products with care, in a clean and hygienic environment, using food-safe packaging materials.

• Step 1 – Sealed inner packing: Tea, masale, dry fruits and other packaged items are kept in sealed, food-grade pouches or packs, with the label and batch details intact.
• Step 2 – Protective outer packing: Items are placed in a strong carton or bag with proper padding, so that they are protected from pressure, spillage and moisture during transit.
• Step 3 – Fresh produce packing: Vegetables and fruits are packed in a breathable and cushioned way, so that they stay fresh and are not crushed.
• Sealed shipment: The outer package is sealed and carries the shipping label. If the seal looks broken, torn or tampered with, please do not accept the package and inform us immediately.
• Eco-friendly approach: We try to use recyclable and paper-based packaging materials wherever it is practical.

5. Shipment & Tracking Information

• Order confirmation: You will receive an SMS, WhatsApp or email once your order is confirmed.
• Dispatch alert: When your order is shipped, we will share the courier details and tracking information, where available.
• Delivery partners: We work with trusted courier and local delivery partners. The partner may vary depending on your location.
• Pickup from a local depot: In rare cases, such as remote areas, the courier may ask you to collect the parcel from a nearby depot. If so, we will inform you and guide you through the process.
• Need an update? You can ask for your order status any time on WhatsApp, phone or email with your order number.

6. Delivery Attempts & Customer Responsibility

• Accurate details: Please provide a complete address, PIN code and an active phone number. Our delivery partner may call you before delivery.
• Redelivery: If you are unavailable during the first attempt, redelivery will be attempted or coordinated with you directly. After repeated failed attempts, the order may be returned to us.
• Refusal or failed delivery: If an order is refused without a valid reason, or delivery fails because of an incorrect address or because you could not be reached, the applicable delivery charges may be deducted from your refund (if any), as explained in our Return, Replacement, Refund & Cancellation Policy.
• COD orders: Please keep the exact payable amount ready at the time of delivery.
• Receiving the order: Please check the package at the time of delivery. If it looks torn, opened, leaking or tampered with, tell the delivery person right away and do not accept it if you are not satisfied.

7. Damaged, Opened or Spoiled Shipments

Your satisfaction and safety are important to us. If your order arrives damaged, opened, spoiled, expired or with a wrong item, please follow these steps:

• Step 1 – Record the issue: Take clear photos or a short video of the package and the product. An unboxing video is very helpful.
• Step 2 – Inform us within 24 hours: Contact us on WhatsApp, phone or email within 24 hours of delivery with your order number and the photos or video.
• Step 3 – Resolution: After verification, we will arrange a replacement or a refund as per our Return, Replacement, Refund & Cancellation Policy, at no additional cost to you.

8. Our Promise & Customer Responsibility

• Quality assurance: Every product is handled with care and basic hygiene standards from sourcing to dispatch.
• Delivery commitment: We work closely with our delivery partners for timely delivery. In case of any delay, we will keep you informed.
• Risk in transit: Products remain our responsibility until they are delivered to you. After delivery, please store them properly as advised on the pack.

9. Customer Support & Grievance Redressal

For any shipping, tracking or delivery concern, please share your order number and registered phone number when you contact us. This helps us help you faster.

Grievance Officer: BazaarSeller Grievance Cell – use the same contact details above. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt, as required by law.

10. Policy Updates

We may update this policy from time to time. Any updates will:

• Apply only to future orders, and
• Be clearly shown on our Website.

At BazaarSeller, every pack and every promise is built on fairness and trust. We are here to make sure your order reaches you fresh, safe and on time.